Questions, answered

Mindenity is a mental-health support platform that connects people with verified therapists and provides tools for mood, sleep, stress and support between sessions.

No. You can start without a diagnosis or referral. A short guided MENA Assessment helps clarify your needs and preferences.

Mindenity supports adults seeking individual, couples or family care. Availability and age requirements may vary by service and location.

Mindenity serves users in Nigeria and supported international markets. Therapist availability, pricing and payment options depend on your location.

Use the Open Mindenity button to use the patient web app. Verified App Store and Google Play links will appear here when each public store release is live.

You need a supported phone or browser, a stable internet connection and a private email address. Video sessions also require camera and microphone access.

Your assessment, goals and preferences help surface suitable therapists. You can review profiles and choose before booking.

Therapists must submit identity, professional and credential documents for review before becoming visible for patient selection.

You can explore another therapist. A good therapeutic fit matters, and changing your provider does not erase your account or wellbeing history.

Normally, yes. You can continue with the therapist you select, subject to availability, or decide to change therapists.

Each therapist profile lists supported languages. Available options depend on the therapists currently accepting clients.

Session duration and meeting format are shown before booking. Depending on the therapist and plan, sessions may support video, voice or secure chat.

Your therapist will learn about what brought you in, discuss goals and boundaries, and agree practical next steps with you.

Yes, within the cancellation and rescheduling window shown during booking. Late changes may be subject to the displayed policy.

Try rejoining from the appointment screen. If the session cannot continue, use secure chat or contact support so the interruption can be reviewed.

Prices vary by therapist, session type and plan. You will see the full amount and currency before confirming a purchase.

Pay-per-session covers individual bookings. Subscription plans may bundle sessions and ongoing tools according to the plan details shown at checkout.

Nigerian payments are generally shown in naira, while supported international payments may be shown in US dollars.

You can manage an eligible plan from account settings. Any timing, renewal or refund conditions are displayed before you confirm the change.

Coverage depends on the programme available to you. Check your plan details or contact support before booking if a third party will pay.

No. MENA Companion and MENA Assessment support reflection and care navigation; they do not replace a licensed clinician or emergency service.

MENA Companion is an optional conversational support tool for reflection, grounding and practical check-ins between sessions.

Your care team does not automatically read every conversation. Relevant information is handled according to your settings, consent, safety obligations and the Privacy Policy.

Mindenity applies technical and organisational safeguards to sensitive information. Confidentiality may have limited exceptions where law or immediate safety duties require action.

Access controls, encryption, audit logging and restricted storage are used to protect account and wellbeing information.

Mindenity does not sell sensitive wellbeing information. See the Privacy Policy for the specific purposes, service providers and choices that apply.

You may request account deletion. Some clinical, payment, safety or compliance records may need to be retained for a legally required period.

Your account is private. Group or family care only shares information that is necessary for the shared service or that you choose to share, subject to safety and legal duties.

Mindenity is not an emergency service. If you may act on thoughts of harm or cannot stay safe, contact local emergency services or go to the nearest emergency department now.

Where available, you can add a trusted emergency contact in your care or safety settings.

An adult generally needs their own account and consent. Family and dependent-care options may be available where the applicable consent requirements are met.

Apply through the therapist app, complete your profile and submit the requested identity, licence and credential documents for verification.

Your therapist agreement and dashboard show rates, platform fees, adjustments and payout details before you accept paid work.

Eligible earnings are paid to your verified payout account according to the payout schedule shown in the therapist dashboard.

No. You control your availability and may accept work that fits your competence, scope, schedule and professional obligations.